FAQs

We recommend consulting our size guide. Our shoes and boots are listed as UK sizes, but we show a conversion chart on each product page. Belts are sized to standard waist sizes.

If your order hasn’t been processed yet, you can cancel it. Please sign into your account and check the status of the order.  If in doubt, contact us as soon as possible at sales@foster.co.uk to check if cancellation is still possible.

Log into your account on our website to view your order history and track purchases. Please head to https://account.foster.co.uk to check your order.

Yes, we offer bespoke services. Please contact us for more details at info@foster.co.uk.

Our sister company, Canons makes fully bespoke hand-made shoes and boots for customers internationally.

If there’s an issue with your order, such as receiving the wrong item or a defect, contact us immediately at sales@foster.co.uk. We’ll assess the situation and work to resolve it quickly.

We offer free shipping on orders over £250 within the UK, €750 for the Eurozone and $750 in the US. Shipping fees apply for orders below these thresholds. Please refer to our shipping and returns policy.

Yes, we ship internationally to various regions, including the Eurozone and the US.

Once your order is dispatched, you will receive a tracking link via email to monitor its progress.

VAT is included in the price for orders within the UK and Eurozone. However, depending on your country’s regulations, VAT may vary for international orders.

When shopping with us, you won’t need to worry about import costs, including all duties, taxes, and fees. Your order will be delivered to you without any additional costs upon arrival. Once you've added your shipping address, you will see a breakdown of this at the checkout stage of the process.

You have 30 days from receiving your item to request a return. Log into your account (https://account.foster.co.uk) to initiate the process, and we’ll provide a return label and instructions. For more information, please refer to our shipping and returns policy.

Custom-made and personalised products, sale items, and gift cards are not eligible for return. Please check if your item falls into these categories before initiating a return. All items need to be returned in an unused and re-sellable condition.

We recommend returning the item and placing a new order for the replacement, as this is the fastest way to exchange it.

Yes, international customers can return items. We’ll provide a return label, but please note that return shipping and any associated customs fees may apply. You will need to mark the item as a ‘Return’. Please note the duties and shipping costs associated with the original purchase are non-refundable. For more information, please refer to our shipping and returns policy.